Having to go to the hospital is a stressful experience. But while it’s a great relief when the doctor discharges you, it’s important to have a plan in place that ensures you have safe transportation from hospital to home.
Medical professionals put a great deal of importance on this step of the process. They create individualized plans to maximize a patient’s chances of improving their health once they return home. When planning hospital discharge transportation, there are some important factors to keep in mind.
Before you leave the hospital, medical staff develop a plan to make the transition from the hospital to home as smooth as possible. They evaluate a patient’s condition, refer the patient to needed healthcare and make arrangements for follow-up appointments.
About 18 percent of all Medicare patients end up returning to the hospital in 30 days. A good place to start in avoiding that outcome is arranging transportation home that will provide the care you need in transit. That applies whether you are getting driven home or must fly home from your current location.
Medical professionals give so much attention to a patient’s transition out of a hospital because data has shown this is a crucial time that will impact how well a patient recovers after receiving treatment.
Everyone – the patient, their caregivers and medical staff – focus on medical treatment when a person arrives at a hospital. It’s often only at the last minute that caregivers and the patient think about transportation from hospital to home. However, it’s important to give the issue thorough consideration.
Family Caregiver Alliance writes that how transportation from hospital to home is handled “is critical to the health and well-being of your loved one. Studies have found that improvements in hospital discharge planning can dramatically improve the outcome for patients as they move to the next level of care.”
This also applies if a patient is traveling from home to another medical care facility, such as a nursing home. Those who have limited physical abilities due to injury, illness or chronic condition also will need transportation to future medical appointments required by doctors.
If you’re discharged from a hospital but remain wheelchair-bound or otherwise physically incapacitated, then it’s important to have transportation arranged from the hospital through a non-emergency transportation (NEMT) company.
Transporting a patient home is a highly choreographed operation involving many parties. NEMT coordinators work with hospital Cases Managers or Social Workers, who interface with Doctors, Physical Therapists, Occupational Therapists, on how to safely transition a patient from the hospital to home. Transitioning to home may also involve coordinating with a patient’s Care Manager who coordinates the needs of the patient once they are home. The goal is to not simply take a patient from one location to another but to make sure that the needs of the patient are met during the transport and that appropriate resources are in place when the patient gets home.
NEMT companies have experience traveling both in ground and air transit with patients who want a medical professional with them. They also frequently manage transportation from hospital to home and will know how to work with hospital medical staff to ensure they meet all of a patient’s needs.
A Center of Excellence (CoE) in healthcare is a specialized program within a hospital or medical institution that focuses on diagnosing, treating, and researching specific medical conditions. These centers earn their status through stringent evaluations that measure patient outcomes, staff expertise, and research contributions. Their primary goal is to set exceptionally high standards in medical care and innovation.
In the modern healthcare system, patients discharged from hospitals may be taken to a CoE for continued treatment. The ability to efficiently transfer patients is an important part of their care plan. Medical providers and patients increasingly turn to non-emergency medical transport companies, such as Flying Angels, for hospital discharge transportation that involves professional care and use of the latest equipment.
The Importance of Centers of Excellence in Healthcare
A Center of Excellence in Healthcare concentrates on superior patient care by pooling specialized resources and expertise. This focus allows them to offer advanced treatment options, including access to pioneering clinical trials. CoEs usually adopt a holistic approach to patient care, integrating various supportive services to enhance treatment effectiveness and patient satisfaction.
Typical areas that CoEs focus on include cancer care, heart care, neurology, and orthopedics. These centers are pivotal in driving medical advancements and education. They contribute significantly to medical research, often participating in or leading clinical trials that push the boundaries of current medical knowledge.
CoEs also promote continuous education and training of their staff, ensuring that medical professionals are updated with the latest developments and techniques in their fields. This emphasis on innovation and knowledge fosters a culture of excellence that influences healthcare practices worldwide.
Importance of Patient Transportation to CoEs
The importance of transportation from hospitals to Centers of Excellence (CoEs) is pivotal for several reasons. First and foremost, safe transportation allows patients access to specialized care that is particularly crucial for complex or rare conditions.
Efficient and safe transportation ensures there is a seamless transition from general hospitals to specialized centers. This continuity is critical for maintaining treatment schedules without delays, especially for conditions that require timely intervention.
Transporting patients to these centers expands their options for treatment, including participation in cutting-edge clinical trials. This not only potentially provides access to the newest therapeutic options, but also contributes to broader medical research efforts.
All this makes reliable and efficient transportation from hospitals to CoEs essential.
Flying Angels and Hospital Discharge Transportation
Transportation after a hospital stay is one of the many NEMT services provided by Flying Angels. As the company name implies, Flying Angels book travel arrangements and sends flight nurses to travel with patients on commercial flights.
Flying Angels provides ground transportation services. These include the use of the company’s customized reclining wheelchairs and professional car services. Our experienced nurses travel with the patients every moment of their transportation journey. Flying Angels coordinates the hospital discharge transportation for transferring patients from their home/facility to their final destination.
By using the service, patients and their families have peace of mind in working with medical professionals with the experience to safely manage hospital discharge transportation to a CoE or wherever they need to go.
Fragility in medical transport poses significant challenges that demand specialized care and meticulous planning. Fragile patients — who may include the elderly, those with chronic illnesses, or individuals with severe disabilities — require a higher level of attention to ensure their safety and comfort during non-emergency medical transport (NEMT).
It’s a service Flying Angels often provides as part of its medical flight services or hospital discharge transportation. Flying Angels specializes in booking trips and providing flight nurses for patients traveling by commercial airlines. They also offer ground transportation.
Flying Angels Managing Director Bob Bachelor said the NEMT services they provide can handle people in all kinds of fragile states, “Whether it’s the grandma who got some dementia going from one nursing home in Florida to a nursing home in Philadelphia who just needs a little bit of help all the way, up to patients on ventilators on international flights to India or China.”
Fragility in Medical Transport: Some of the Precautions NEMT Companies Take
Transporting fragile patients with NEMT services requires special considerations and precautions to ensure their well-being. Some key precautions include the following.
Comprehensive patient assessment. Before transporting a fragile patient, a thorough assessment of their medical condition, mobility limitations, and specific needs is essential. This assessment should include medical history, mobility needs, and determining whether the patient requires a wheelchair, stretcher, or assistance with walking. Special equipment is often needed. For example, Flying Angels has specially designed wheelchairs to safely move patients.
Customized transport vehicles. Quality NEMT services use vehicles equipped to manage the specific needs of fragile patients. Key features might include accessibility ramps, lifts, and securement systems for wheelchairs and stretchers.
Trained personnel. The staff involved in transporting fragile patients should have specialized training in patient handling, medical monitoring, and basic life support skills. Flying Angels always has experienced flight nurses traveling with patients. They have emergency room experience and training for delivering healthcare services at high altitudes.
Precautionary measures. Several precautionary measures are critical to the safe transport of fragile patients. They include pre-trip planning, such as having detailed flight schedules and contacting airlines and airports ahead of time to ensure a patient has any special accommodations they need (such as boarding early on the plane).
Coordination with healthcare providers. Effective coordination with healthcare providers is vital for the safe transport of fragile patients. This includes having clear instructions from the patient’s healthcare team regarding their care needs during transport and ensuring a smooth transition of care when the patient reaches their destination.
Patients Considered Fragile in Medical Transport
During medical transport, several types of patients are typically considered fragile due to their medical conditions, physical limitations, or specific healthcare needs. These patients require extra care and precautions to ensure their safety and comfort.
Elderly Patients
Older adults often have multiple chronic conditions, reduced mobility, and a higher risk of complications during transport. Conditions like dementia or Alzheimer’s disease require careful handling and monitoring.
Patients with Chronic Illnesses
Patients with heart conditions may need continuous monitoring and specialized equipment. For example, those with chronic obstructive pulmonary disease (COPD) or severe asthma may require oxygen therapy during transport.
Patients with Severe Disabilities
Those with limited mobility or paralysis need specialized equipment such as wheelchairs, lifts, or stretchers. Patients with conditions like multiple sclerosis or muscular dystrophy also have complex needs.
Post-Surgical Patients
Individuals recovering from major surgeries require careful handling to avoid complications like bleeding or infections. Post-surgical patients often need pain management during transport, necessitating skilled medical professionals.
Pediatric Patients
Pediatric patients, especially those with congenital conditions or severe illnesses, require specialized care and equipment. Children with developmental disabilities or complex medical conditions need tailored pediatric transport solutions.
Patients with Mental Health Conditions
Those with significant mental health issues may need emotional support and reassurance during transport. Patients with severe psychiatric conditions may require secure and safe transport arrangements.
Patients with Severe Injuries
Those with severe injuries from accidents or other trauma need immobilization and careful handling to prevent further injury. Patients with extensive burns require a controlled environment to manage pain and prevent infection. Transporting fragile patients requires a detailed understanding of their specific needs, proper planning, and specialized equipment. Ensuring that medical transport personnel are adequately trained and equipped to manage these diverse needs is crucial for the safety and well-being of fragile patients.
Flying Angels provides its clients with flight nurses and flight coordinators who rank among the best in the non-emergency medical transport (NEMT) industry. They understand how to provide clients with the safety, security and peace of mind of having expert medical care and travel support.
The NEMT services provided by Flying Angels involve flight coordinators who make all the arrangements for the journey and a flight nurse who accompanies clients on the flight. They plan ahead with commercial airlines and airports, making any arrangements needed to clear obstacles patients might encounter during their trip.
People in a wide variety of situations use NEMT services. They include the following.
People who recently suffered an injury and want assistance while flying
Those who have had a medical procedure and require medical support during travel
Those with a chronic condition or illness that makes traveling alone difficult
Families who want a nurse to travel with older family members when they relocate to a new home
A flight nurse provides care during the journey and offers clients and their families the security of having a trained nurse as a flight companion.
Examples of Flying Angels in Action
The following offers a synopsis of several success stories involving Flying Angels providing NEMT services. You can read more details about each case on this page of case examples.
Caitlin and Emma
Caitlin had been assisting her mother, Emma, in relocating from her condo in a Florida retirement community to an assisted living facility near Ithaca, New York. The move brought Emma, 82, closer to her daughter and grandchildren. Emma manages well on her own, although with diabetes and some mild dementia she now can no longer live alone.
While Caitlin managed all the logistical aspects of the move, she recognized the need for assistance during the flight with Emma. That’s when she reached out to Flying Angels. The flight coordinator took charge of all the arrangements, from booking the flights to finalizing the plans. A flight nurse accompanied Caitlin and Emma on their trip on a commercial airline.
The flight nurse meticulously tracked Emma’s insulin supply, which she required every four hours, and kept a close watch on her blood sugar levels. Emma eventually slept during the flight, which landed only a few minutes behind schedule. At the airport, Caitlin’s husband and Emma’s twin grandchildren greeted them. Caitlin took comfort that experts at Flying Angels handled the flight, giving her one less thing to worry about.
Rose
After a tragic car accident, Rose lost the ability to move, becoming a quadriplegic before she ever learned to drive. However, with the support of Flying Angels, Rose can fly. She recently flew from a hospital in Kansas to a rehabilitation hospital in Colorado. Her caseworker called in Flying Angels to take care of the trip, taking the burden off of Rose’s parents.
Kim, the flight nurse, traveled with Rose, starting with picking her up in a wheelchair van, transporting her to the airport, and working with airline staff to get Rose comfortably on the plane. Kim monitored Rose’s vital signs throughout the journey and moved her every quarter of an hour. She also fed Rose her meals and ensured she drank enough fluids. She arrived safely, and her parents hope the rehabilitation therapy will improve her life.
Carl
Carl required Flying Angels’ services after he suffered a heart attack while biking through the Pyrenees in Spain with a group of college friends. His friends got him to a cafe where they could call an ambulance. Eventually, his doctor back in the United States recommended a clinic in Cleveland for him to go to for rehabilitation. The clinic recommended he get transported by Flying Angels.
As with every case, the flight coordinator took over, managing all the arrangements to get Carl back to the U.S. from Spain. Flight coordinators are also experienced in handling last-minute complications. In the case of Carl, it required getting a new connecting flight after the first flight was diverted due to lightning. Flying Angels got Carl to Cleveland a little late, but well in time to start the road toward recovery.
These success stories, just three of thousands, provide examples of how Flying Angels helps its clients every day. They provide world-class NEMT services that provide people with the medical care and travel support they need to ensure a worry-free medical transport experience.
For patients, traveling with a flight nurse who works with a non-emergency transport company can make their journey much less stressful. However, it also offers huge benefits for families, taking the stress of travel arrangements off their hands and giving them the peace of mind in knowing their loved ones are not traveling alone.
NEMT supports families by taking on many of the tasks that can make medical transport stressful, whether it’s a trip home after a hospital discharge or a long-distance journey that requires the presence of a flight nurse.
Navigating healthcare is a complex and challenging task even when in perfect health. It’s even more difficult for the elderly, the injured or those with chronic conditions that impede mobility. For both patients and their families, NEMT provides a consistent, reliable service.
Ways NEMT Supports Families, Patients
NEMT has emerged as a lifeline for patients facing mobility challenges and their families. The medical transport services offered by NEMT companies make a significant impact on the lives of families, offering them the support and assurance they need.
Reliability and Accessibility
One of the primary advantages of NEMT is its reliability. Traditional transportation options can be unreliable, causing stress and anxiety for both caregivers and patients. NEMT services are specifically designed to cater to individuals who face challenges when traveling alone, providing experienced nurses who accompany clients on their journey. This reliability gives families peace of mind, knowing that their loved ones will reach their destinations safely.
Specialized Care and Assistance
NEMT supports families and patients in areas beyond just transportation. They often offer specialized care and assistance tailored to the unique needs of their passengers. Trained flight nurses understand the challenges that individuals with disabilities or elderly family members may face during transit. They are equipped to provide necessary support, such as helping with navigating the airport, working with airlines and airports to make any special arrangements, and helping passengers board and find the best possible seat on the plane. These services provide clients comfort and security during the journey, greatly reducing the stress for both clients and their families.
Cost-Efficiency
Traditional transportation options, especially in cases of medical emergencies, can be financially burdensome. NEMT services offer a cost-effective solution, eliminating the need for expensive ambulance services for non-emergency situations.
Ground Transportation
NEMT services also include ground transportation to and from the airport. In the case of Flying Angels, a wheelchair van is used to transport patients, or a professional car service for those with minimal mobility issues. In most cases, RNs transport patients in customized reclining wheelchairs, which allow RNs to transfer patients from their bedside to the reclining wheelchair, then load them directly into a wheelchair van and to the airport. At the airport they ride through until they get to the aircraft where they are transferred to a first-class seat, often using a customized transfer slings. The use of these reclining wheelchairs is one of the services that sets Flying Angels apart from other NEMT companies.
Flexibility in Scheduling
NEMT services are designed to accommodate the unique scheduling needs of families. For those traveling long-distance, even to international locations, NEMT professionals can book all the arrangements in addition to providing support and care during the journey.
NEMT has emerged as a crucial support system for families facing the challenges of providing care to individuals with special needs or elderly relatives. By easing the burden of transportation logistics, NEMT empowers families to focus on what truly matters – the health and well-being of their loved ones.